Mobility Intelligence, Monitoring and Analytics: Smarten Up Your Mobility Investment

 Modern business workplace                     

You’ve dedicated a substantial amount of your budget to your mobile infrastructure, but how do you know if that investment is working its hardest for you? Collecting the right data and conducting proper analysis will help you determine whether you’re spending in the areas that make the most sense for your business. The final solution brief in our series takes a closer look at business intelligence (BI) as it relates to your mobile environment, including:

  • Make the case for BI. With the plethora of personal devices, apps, and content floating around the mobile environment, it can be tough to tell just what you’re paying for, supporting, and allowing to access corporate data. Examine your mobile strategy to see if it dovetails with your ongoing monitoring and analysis. Identify the key indicators that will tell you if your mobile infrastructure is delivering top value.
  • Know your goals. Most organizations are concerned about optimizing their mobile spend, but you may have additional reasons to monitor your mobile environment. Learn how regular monitoring can enhance your security practices to protect your devices, apps, and data. Determine whether your bring-your-own-device (BYOD) program is a success, and discover how to tweak policies and practices based on real-world information. Consider how your organization’s growth or contraction impacts your mobility budget.
  • Find the right stuff. Certain areas of your business are easier than others when it comes to data collection. Mobility help desks, for example, keep records of every trouble ticket in the course of doing business. Collecting data in other areas, though, may be more elusive. Find out what to look for in telecom expense management (TEM) so you’re getting the best deal. Learn more about evaluating apps and their usage to make sure your investments are reasonable and wise. And, finally, find out when and why you may want to turn to the experts for comprehensive analysis.

Read more—find our mobility intelligence, monitoring, and analytics solution brief here.


The Year in Enterprise Mobility: A Review of 2013

mobile-app-development2

We strive to keep you informed of the challenges, benefits, and ever-changing trends in the rapidly evolving world of enterprise mobility. Let’s take a moment to recap of some of the most important and exciting trends that we noted in 2013.

Enterprise Mobility Is Still a High Priority

The biggest trend we saw in 2013 was that enterprise mobility continued to be a high priority for business. In a 2013 survey of 200 IT executives, 82 percent identified enterprise mobility as very important. On the other hand, only 8 percent of survey respondents have a well-defined mobility strategy. Obstacles include cost, lack of in-house expertise, and especially security (less than 50 percent of respondents have a mobile security solution). The survey suggests that many IT executives recognize the need for outside help, and half of the respondents say that they are considering mobility-as-a-service solutions.

It’s clear that businesses and industry leaders want to take enterprise mobility to the next level, and they understand that in a world of proliferating mobility devices, apps, and support options, planning and strategy matter. We saw more evidence of this approach in some of the milestones that we crossed at Enterprise Mobile in 2013. We now manage more than 500,000 mobile devices across more than 70 countries, and we were recognized in Gartner’s very first Magic Quadrant for Managed Mobility Services for offering comprehensive services across a broad range of software and devices.

 The Mobile Landscape Is Changing

It may be cliché to say “the only constant is change,” but when it comes to the mobile landscape, it’s true. 2013 was no exception, and many businesses scrambled to take the guesswork out of choosing among the latest devices and platforms reaching the market. The next wave of mobile devices is arriving and enterprise mobility is rapidly moving beyond tablets and smartphones.

Wearable technology isn’t science fiction anymore. Most of us have heard about Google Glass, but that’s just the tip of the iceberg. The UK research company Visiongain found that wearable technology generated US$4.6 billion of business in 2013, and it predicts “explosive growth” in the sector over the next five years. All this rapid innovation might make it daunting to find and choose the best devices for your business, but with the right support and guidance, it’s an exciting challenge.

 BYOD Remains Relevant

Bring-your-own-device (BYOD) programs remained a big force in enterprise mobility in 2013. Allowing employees to use their own devices for work can be a double-edged sword, but as companies develop coherent BYOD policies, they are avoiding potential chaos and opening the door to increased productivity and greater employee satisfaction. As businesses determined the real costs of BYOD—such as management, support, security, stipend practices, and legal considerations—they have started to gather requirements, set goals, define budgets, and optimize their BYOD strategies and execution.

 Mobile Security Is a Top Concern

BYOD or not, dozens of devices, or just a few, security is always a top concern in enterprise mobility. Securing any network is hard, and savvy IT executives know that safeguarding disparate devices, connections, and applications takes a well-planned mobile security strategy.

In 2013, we saw organizations develop policies that address a range of issues, such as regulation compliance, information privacy, device and application inventory, and data storage. Organizations that manage mobile security in-house often find it limiting—not to mention a time-sink for the IT staff. Others find that a trusted service provider can help them meet current threats, stay on top of industry trends, and optimize their mobile environment. By combining mobile device management, mobile application management, and mobile content management software, businesses can build an effective overall mobile management and security infrastructure that gives employees the agility they need without putting devices, apps, or data at risk. The upshot is that effective organizations use rigorous security planning to determine their mobile security path.

 Get Ready for More

2013 is almost over, but it’s not too late to get in on the hottest enterprise mobility trends of 2014. Check out our 2014 Enterprise Mobility Predictions, and learn what you can expect in the new year.

Image source: Forbes


Mobile Security: Protect and Serve

eBook Chapter 4_Mobile Security

Security is difficult in any IT environment. It’s especially challenging when you’re trying to secure portable devices that can go (or be left behind!) just about anywhere. Part four in our series of mobility solution briefs takes a closer look at how best to protect your mobile investments, with topics such as:

  • Planning your mobile security roadmap.

    Your security strategy needs to meet not just your own business needs but also those of the larger business community. Learn how to stay flexible enough to empower your employees through bring-your-own-device (BYOD) programs and smart security policies while safeguarding your devices and data from security breaches.

  • Choosing the right security software.

    You can take your pick from a myriad of software solutions that help with mobile security, but putting all your eggs in one software basket won’t provide comprehensive protection. Find out how to balance mobile device management (MDM), mobile application management (MAM), and mobile content management (MCM) software with more targeted security solutions to properly defend your mobile environment.

  • Employing the security methods that are right for you.

    There’s a lot to think about as you delve deeper into mobile security—from single sign-on to security analytics, the list goes on. Dig into some of the choices that can make a big difference when you face the real-world implementation of your mobile security strategy.

Want more details? Find our solution brief on mobile security here.


Premium Drinks Provider Uses Expert Guidance to Accelerate Device Rollout

SITUATION

To boost productivity and promote secure collaboration, the beverage company wanted to upgrade the mobile devices used by staff around the world. The company sought to work with a mobility services provider that could combine deep expertise in global deployments and support services.

SOLUTION

The beverage producer selected Enterprise Mobile, a global managed mobility services provider, to deploy, support, and manage more than 8,000 mobile smartphones and tablets. The company chose Enterprise Mobile to provide initial device staging, kitting, and provisioning; 24x7x365 help-desk support; and device depot services. This includes spare pool management, device replacement, warranty management, asset recovery, and recycling. Finally, Enterprise Mobile also handled initial enrollment and provides ongoing administration of the company’s Mobile Device Management software solution.

RESULTS

• Rapidly deployed tablet-based technology to sales teams across the globe
• Delivered responsive support and management services
• Minimized project risk
• Gained predictability and consistency in project planning, timeline, and costs
• Implemented an industry-leading multiplatform BYOD program for employees to connect iOS and Android devices to company networks

For more details, download the full case study.

  • Comments Off

Your Budget is Your Strategy: Key Considerations for 2014

2014 Tablet Calendar

Enterprise mobility gets plenty of attention, but when budget season rolls around, it’s important to focus as much on the fundamentals as on the latest industry trends. Creating a budget is more than just number-crunching—it’s a strategic activity that is influenced by device usability, security, logistics, and collaboration. Focusing on the six key items below will help your organization increase profitability and productivity for 2014 and beyond.

1. Hardware and connectivity.

Companies have a myriad of mobile device options, creating the need to navigate a sea of hardware types and operating system variations. Furthermore, customers must pay attention to the influences created by bring-your-own-device (BYOD) policies. Hardware selection can be based on a variety of factors, such as form factor, wireless carrier compatibility, battery life, application availability, screen size, and more. For corporate-owned assets, evaluating leasing versus capital expenditure is important, not just to spread out costs but to enable a vehicle for consistent device refresh. Hardware, usage, and data costs are strongly influenced by your BYOD strategy. If you’re moving toward a stipend BYOD model and retiring corporate devices, your hardware lifecycle costs might decrease. However, there will be new factors to consider, such as whether employees are being reimbursed for data plans on additional personal devices. It’s also important to take into account the number of employees who still use corporate-liable devices—such as salespeople or those with access to protected data.

2. Security and management.

As your mobile user base grows, so will costs for security and mobile device management (MDM), including software licensing, support, hosting, and administration. With the rise of cloud-based MDM solutions, many companies are turning the capital costs of MDM servers into more predictable operational costs by paying for security software monthly or annually. On the security side, platform- and application-level security measures need to be consistently updated in light of evolving threats. It is also important to invest in user education and engagement, which is an inexpensive and effective way to reduce security risks.

3. Mobile support.

Help-desk costs can vary greatly depending on the mix of employee-owned and corporate-owned devices. For corporate-owned devices, employees expect support for issues involving hardware, applications, device replacement, and more. On the BYOD side, users can self-support to some degree, but BYOD programs don’t eliminate the need for help-desk services. Some companies offer users full access to a traditional phone-based help desk; others provide employee-to-employee communities or limit support to self-service resources. Costs will vary depending on your model.

4. Application planning, development, costs, and support.

Apps are at the heart of mobile productivity. In addition to licensing costs for third-party apps and development costs for internally built apps, companies need to consider the cost of creating, maintaining, deploying, and supporting in-house apps. Corporate-owned devices are ideal for the addition of applications to drive customer service and productivity gains. In a BYOD scenario, ensuring that everyone has access to the apps they need can be more expensive than with corporate-owned devices. Support also comes into play in the app space. If users come to rely on certain apps for day-to-day work, resources need to be available when those apps aren’t functioning properly or if an end user needs help using them.

5. Lost and broken equipment costs.

Sometimes mobile devices get damaged, lost, or stolen. The costs may vary depending on your company’s policies, but the risks should be taken into account regardless. Although, “bring your own” can also mean “fix your own” and “replace your own,” that’s not always the case, particularly if the device is damaged while an employee is on the job. And your organization will definitely be responsible for covering the costs associated with corporate-owned devices. Ensuring that devices are quickly replaced is key to maximizing the value of your investment in corporate-owned mobile devices.

6. Content management and collaboration.

With the basics of your mobility strategy largely addressed, the next step is to extend capability and access to deployed devices. Before doing so, it is critical to consider how content will be securely managed, accessed, and shared. With a variety of tools available, including cloud-based, on-premises, and hybrid implementation approaches, enterprise customers need to determine the best way to enable and endorse content collaboration while mitigating risk.

With your budgets and plans in order for 2014, you have a solid foundation for tackling key strategic priorities. To get a head start on your BYOD plans or mobility strategy updates, check out these resources.


The Mobile Deployment Puzzle: How to Solve It

eBook Chapter 3 Mobile Deployment - 693x693

Deployment is an often-overlooked area of a company’s mobile strategy. Get it right, and your employees are off and running without a second thought. Get it wrong, and your mobile initiatives will suffer. Part three in our series of solution briefs will guide you through the ins and outs of deployment, including:

  • Strategies for a measured, headache-free rollout.

    Managers and employees tend to be eager to adopt new mobile devices, and their enthusiasm can put pressure on IT departments to get devices into everyone’s hands quickly. Learn what up-front work is necessary—from scripting settings to choosing the right accessories—to ensure that the devices are ready to use and that you have a protocol in place when employees need help.

  • Unexpected deployment situations.

    Sometimes it doesn’t matter how carefully you plan your deployment. Specific business scenarios call for rapid deployment and make even the most organized IT departments scramble for reinforcements. And, much as you might not expect it, bring-your-own-device (BYOD) programs have an impact on corporate rollouts, too. Read about what you can do to prepare for these situations so you can be an IT hero in times of need.

  • Soup-to-nuts deployment.

    A solid rollout has all the bases covered, including purchasing decisions, app testing, asset management, and device disposal. Even the nimblest companies can have trouble predicting the impact that their mobile deployments will have on their organizations. Learn more about the different aspects of deployment so you can stay true to your mobility goals of optimizing employee productivity and maximizing your return on investment.

Get help solving your mobile deployment puzzle today – download the solution brief.


All about Mobility: How your company can create a long-term mobile strategy

Triangle

A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.

So how do you tap into this potential? Mobile phones and tablets aren’t going anywhere anytime soon, and a successful mobile strategy will have to think long-term in order to benefit your business.

To help guide you, we’re launching a series of solution briefs covering everything from mobility planning to device deployment. We’ll be posting them on the blog frequently, so we recommend you check back regularly. Our first solution brief on enterprise mobility planning offers tips on:

How to get your strategy off the ground

Like any good plan, developing a strategy always comes first. Planning for your mobile enterprise today and tomorrow will help save you money and prevent duplication of efforts. It’ll also protect your corporate data and enable your employees to do more.

Thinking beyond the device

Blackberries used to rule the enterprise, and your mobility strategy simply involved securing the end device. Today, this is no longer the case, and now you have to take devices, apps, data, storage, content and telecom expenses into consideration.

Aligning your business goals

Take heed: don’t invest in mobility for the sake of mobility. This is the easiest way to ensure no return on your investment. Your mobility strategy must align with your business goals and not just your goals for this year, but your long-term business goals too.

Our solution brief on enterprise mobility training is available for download here.

 


Survey of IT Execs Identifies Enterprise Mobility Challenges and Trends

business success diagram glass icon

Organizations talk about the value of mobility in specific terms—productivity, reduced costs, better customer service, agility in the marketplace—but to what extent are they taking steps to realize these benefits? How many even have a strategy for deploying mobility across the enterprise, much less for implementing specific mobility solutions?

A recent survey explores the status of enterprise mobility in terms of its importance to organizations, what kinds of strategies they’re developing to make mobility work, and what their concerns are about it. In other words, what are organizations actually doing about enterprise mobility right now, and what will they be doing in the next several months?

The survey of more than 200 IT executives across a range of mid- to large-size businesses offers some interesting results. Not surprising is the large number of organizations that identify enterprise mobility as an increasingly important part of their business that will play a significant part in their upcoming IT plans. Also not surprising is that many companies do not yet have a well-defined strategy for putting their ideas and plans into practice. What is surprising is just how wide the gap is: 82 percent say mobility is very important, but only 8 percent have a well-defined strategy and have executed on it.

The obstacles that prevent reluctant organizations from jumping deeper into the mobility pool are exactly what mobility solutions and solution providers are intended to address: security measures, cost management, a lack of expertise within the company, and the development and management of mobile apps. Of these, security is the biggest concern, and it overlaps with concerns about mobile apps. Organizations want to understand how apps fit into a picture that keeps corporate data separated and protected from user data. Many IT departments are aware that mobile device management (MDM) solutions can play a big part in providing this security, but very few (less than 50 percent) actually have a solution in place. (And again, even when they have one, it’s rarely part of a larger, overall strategy.)

Many organizations don’t realize how flexible and wide-ranging their mobility options are. For example, beyond MDM alone, they may not realize they can mix and match solutions for MDM, mobile application management (MAM), mobile content management (MCM), intelligence, analysis, monitoring, and so on. If they did realize this, the companies may feel more confident about going forward with deployment. (As a side note, the survey results also reinforce the importance of having a bring-your-own-device (BYOD) policy to promote security and efficiency—an important reminder for the few organizations that don’t already have a one.)

Finally, the survey shows that many of the IT executives do recognize that their companies will need outside help to address their security and other concerns. Half are considering a mobility-as-a-service model, bundling services, and using outside providers for most or all of these services. Also, most of the organizations that have strategies at least partially underway are emphasizing components that make good sense as part of any strategy. That means outside providers will not have the burden of trying to sell a solution that the organizations aren’t familiar or comfortable with. Still, developing a strategy has to come before deploying any solutions. The key will be for the providers to get involved early and educate organizations on the range of services and solutions that they need and how they fit into the big picture.

To learn more about the challenges of enterprise mobility and how IT leaders plan to address them, download the full research report.


Why the Gartner Magic Quadrant Matters

 

Here at Enterprise Mobile, we believe that we provide top-of-the-line services in the mobility space. Well, it turns out that we’re not the only ones who feel this way. I’m happy to report that Enterprise Mobile has been recognized by Gartner in its 2013 Magic Quadrant for Managed Mobility Services (MMS) for our ability to execute and our completeness of vision.

Capture

Magic Quadrant Methodology

This is the first year that Gartner has applied its Magic Quadrant methodology to managed services for enterprise mobile devices. Gartner focused its research on vendors that manage pools of globally distributed, corporate-liable devices and bring-your-own-device (BYOD) users. The company divided MMS into six categories, all of which Enterprise Mobile provides as part of our composite services:

  • Sourcing and logistics
  • Mobile service management
  • Device and system management
  • Application and messaging management
  • Security and content management
  • Program and financial management

 

Our Differentiators

We like to think that Gartner differentiated us from other providers because of our Enterprise Mobility Planning, Mobile Workforce Support, Mobility Monitoring Intelligence and Analytics services across a broad range of devices. Gartner also called out a number of our strengths:

  • We rated well for help desk, device sourcing, hardware support, and software support.
  • We are considered a strong provider of device provisioning.
  • We were praised by customers for our expense and asset management services.
  • We rated well for program management.
  • We were regarded for our expertise specific to mobile device technology.

So why is being part of the Magic Quadrant such an honor? Because the Magic Quadrant is a trusted, impartial research tool that provides a critical first step for those evaluating emerging technologies. This recognition is evidence of our true mobility focus.

2013 Milestones

In addition to our rating as a top company in this space, we have achieved numerous other milestones in 2013, many of which have positively affected our service commitments. A few of these achievements include:

  • Exceeded 500,000 mobile devices under management for managed services
  • Introduced global capabilities—we now provide in-region deployment and depot services across 70+ countries
  • Introduced a global telecom expense management (TEM) service that allows customers to leverage Enterprise Mobile for e-Procurement and ongoing optimization of wireless carrier spend (with an average savings of US$10 to $15 per device per month!)
  • Partnered with Box to provide cloud-based content management and collaboration
  • Introduced managed services for Mac OS
  • Enhanced our position and services for a variety of mobile device management solutions, including MobileIron, AirWatch, Citrix XenMobile, SAP, Symantec, SOTI, and others

The mobility market is changing at a whirlwind rate, and we’re proud that Enterprise Mobile has the depth of experience and service excellence to be identified as part of an elite group of providers that can keep pace. And we truly believe that we help set that pace, which means our customers lead the pack when it comes to forward-thinking mobility strategy and execution.

 image via: Gartner


In Case You Missed Them . . . A Quick Recap of July’s Webinars

Summer is typically a busy time, so you may have missed one or more of the outstanding webinars that we hosted this past July. The great thing about a webinar, of course, is that the content is still available, so it’s not too late to take advantage of the following:

The Irresistible Force of BYOD—How to Get it Running Securely

In this webinar, my colleague Marco Nielsen, VP of Services and Chief Mobility Architect at Enterprise Mobile, shares tips for selecting the right mobility solutions for successful BYOD (bring-your-own-device) programs, from strategy through execution and support. Marco talks about the importance of understanding your specific user segments and requirements. Once you’ve reached this understanding, you can develop the correct usage policies and support models to minimize frustration and control IT budget.

Of course, creating those policies can be tricky business. Organizations need to enforce required policies on corporate information while working around the personal information that’s usually installed on users’ devices. Marco details seven key areas for policy creation, ranging from policies around device and data plans to policies about apps and privacy.

For many organizations, implementing BYOD programs can feel like a series of unknowns, but Marco walks through some of the process-related questions that smart organizations ask and answer at the outset. He also stresses the importance of security and proper execution through management solutions. Watch the webinar to find out some useful mobile application management and security best practices, plus how to avoid the “gotchas” related to support. After viewing the webinar, you’ll be able to confidently move forward with your own BYOD programs, staying at the forefront of mobility trends and fostering improved productivity and user satisfaction. If you need help getting started on your BYOD policy, check out the BYOD Policy Template.

How to Simplify Your Mobile Application Development Process

Today’s users expect a lot more from mobile devices than the ability to access email on the go. CRM  (customer reference management), invoicing, sales—the list goes on when it comes to apps that users want on their mobile devices.

As they deepen their commitment to mobility, many more organizations are building new, custom apps to address their evolving business needs. The mobile app development process isn’t easy, so this webinar shares ways to simplify that process. The webinar’s panel discussion features experts such as Neil McHugh, Director of Global Software at Intermec Technologies; Garrick Fiala, Software Engineering Manager at Intermec Technologies; and Marco Nielsen, VP of Services and Chief Mobility Architect at Enterprise Mobile.

Our panelists identify some of the processes that are most worth mobilizing, from field sales to business reporting, and they also suggest the best ways to get started. One of their primary areas of focus is secure mobility—the panel takes a look at safeguarding apps through a multilayered security program.

Custom development of mobile apps isn’t for everybody, so the panel examines cases in which it’s more practical to port legacy apps to new platforms, in addition to situations where from-scratch development makes more sense. The group explores off-the-shelf versus in-house development and notes that if you’re considering developing a mobile app, you need to think about which version of HTML to use based on the speed of your development plans. It’s also important to determine whether to run the mobile app in the cloud or on-premises.

Regardless of where your organization currently stands on the mobile app spectrum, knowing your options and all the pros and cons of custom mobile app development will help you make the right decisions as you continue to invest in mobility. Watch the webinar to learn more.