Mobility Intelligence, Monitoring and Analytics: Smarten Up Your Mobility Investment

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You’ve dedicated a substantial amount of your budget to your mobile infrastructure, but how do you know if that investment is working its hardest for you? Collecting the right data and conducting proper analysis will help you determine whether you’re spending in the areas that make the most sense for your business. The final solution brief in our series takes a closer look at business intelligence (BI) as it relates to your mobile environment, including:

  • Make the case for BI. With the plethora of personal devices, apps, and content floating around the mobile environment, it can be tough to tell just what you’re paying for, supporting, and allowing to access corporate data. Examine your mobile strategy to see if it dovetails with your ongoing monitoring and analysis. Identify the key indicators that will tell you if your mobile infrastructure is delivering top value.
  • Know your goals. Most organizations are concerned about optimizing their mobile spend, but you may have additional reasons to monitor your mobile environment. Learn how regular monitoring can enhance your security practices to protect your devices, apps, and data. Determine whether your bring-your-own-device (BYOD) program is a success, and discover how to tweak policies and practices based on real-world information. Consider how your organization’s growth or contraction impacts your mobility budget.
  • Find the right stuff. Certain areas of your business are easier than others when it comes to data collection. Mobility help desks, for example, keep records of every trouble ticket in the course of doing business. Collecting data in other areas, though, may be more elusive. Find out what to look for in telecom expense management (TEM) so you’re getting the best deal. Learn more about evaluating apps and their usage to make sure your investments are reasonable and wise. And, finally, find out when and why you may want to turn to the experts for comprehensive analysis.

Read more—find our mobility intelligence, monitoring, and analytics solution brief here.

Mobile Workforce Support: TLC for Devices and Employees

eBook Chapter 6 Mobile Workforce Support

Problems happen—it’s a fact of life in any IT setting. And you can expect even more issues when employees travel far and wide with their mobile devices, rather than working safely at a desktop machine. By making sure that your support setup is top notch, you’ll keep devices humming and employees happy.

Part six in our mobility solution brief series focuses on why mobile workforce support is critical to the success of your mobility initiative and how to:

  • Face the mobile support reality. Dealing with the care and feeding of mobile devices isn’t really comparable to supporting other areas of your IT infrastructure. After all, mobility is a completely different animal. Delve into the unique challenges of mobility support—heterogeneous devices (some of which may be employee-owned), uncontrollable environmental impacts, and more. Consider some of the disconnects in how most help desks approach mobility and handle this growing area of support.
  • Find your support mojo. As you determine how to accommodate daily issues with mobile devices, make sure that you’ve considered the big picture, too. Think about how bring-your-own-device (and bring-your-own-app) programs affect support, and examine self-service opportunities that can help keep employees up and running without overtaxing your help-desk staff. 
  • Remove the element of surprise. Responsiveness is the primary concern when it comes to helping employees address technical difficulties. To maintain an acceptable level of response, you need to anticipate the demand for support. Review the most common problem areas for smartphones, tablets, and ruggedized devices. Determine what other pieces of the mobile workforce support puzzle—depot services, outsourced help desk, locator tools—need to be in place for a comprehensive solution.

Find out more—read our mobile workforce support solution brief here.

Address Management Challenges, Reap Big Rewards

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Managing mobile environments is a difficult task, and not for the faint of heart. Part five in our series of mobility solution briefs delves into the challenges associated with mobility management, including areas such as:

  • Finding the right strategy and mindset.

    The mobile landscape changes at a frenetic pace; what was considered revolutionary just a few years ago is now common practice. Take a look at some of the factors—from new device types to app evolution—that can affect management policies and practices. Learn how to think ahead so that your management strategy can accommodate your organization’s changing needs without compromising your devices, your data, or your users’ productivity.

  • Balancing software solutions and services.

    There’s a lot out there to help you keep your mobile environment in check and healthy, but the best strategy is to employ an amalgam of tools so that you have devices, apps, and data covered. Find out how to evaluate available management tools and learn about the next generation of solutions. In addition, determine which elements (dynamic policies, network access control, and cloud services, to name a few) you should focus on for holistic mobility management.

  • Getting results.

    Mobility for mobility’s sake just doesn’t make sense. As you pull together the right pieces of your management strategy, bear in mind why you’re doing this in the first place. Keep your eye on the prize by taking a look at the benefits that comprehensive, efficient mobility management can bring.

Want to learn more? Find our solution brief on mobility management here.

Mobile Security: Protect and Serve

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Security is difficult in any IT environment. It’s especially challenging when you’re trying to secure portable devices that can go (or be left behind!) just about anywhere. Part four in our series of mobility solution briefs takes a closer look at how best to protect your mobile investments, with topics such as:

  • Planning your mobile security roadmap.

    Your security strategy needs to meet not just your own business needs but also those of the larger business community. Learn how to stay flexible enough to empower your employees through bring-your-own-device (BYOD) programs and smart security policies while safeguarding your devices and data from security breaches.

  • Choosing the right security software.

    You can take your pick from a myriad of software solutions that help with mobile security, but putting all your eggs in one software basket won’t provide comprehensive protection. Find out how to balance mobile device management (MDM), mobile application management (MAM), and mobile content management (MCM) software with more targeted security solutions to properly defend your mobile environment.

  • Employing the security methods that are right for you.

    There’s a lot to think about as you delve deeper into mobile security—from single sign-on to security analytics, the list goes on. Dig into some of the choices that can make a big difference when you face the real-world implementation of your mobile security strategy.

Want more details? Find our solution brief on mobile security here.

The Mobile Deployment Puzzle: How to Solve It

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Deployment is an often-overlooked area of a company’s mobile strategy. Get it right, and your employees are off and running without a second thought. Get it wrong, and your mobile initiatives will suffer. Part three in our series of solution briefs will guide you through the ins and outs of deployment, including:

  • Strategies for a measured, headache-free rollout.

    Managers and employees tend to be eager to adopt new mobile devices, and their enthusiasm can put pressure on IT departments to get devices into everyone’s hands quickly. Learn what up-front work is necessary—from scripting settings to choosing the right accessories—to ensure that the devices are ready to use and that you have a protocol in place when employees need help.

  • Unexpected deployment situations.

    Sometimes it doesn’t matter how carefully you plan your deployment. Specific business scenarios call for rapid deployment and make even the most organized IT departments scramble for reinforcements. And, much as you might not expect it, bring-your-own-device (BYOD) programs have an impact on corporate rollouts, too. Read about what you can do to prepare for these situations so you can be an IT hero in times of need.

  • Soup-to-nuts deployment.

    A solid rollout has all the bases covered, including purchasing decisions, app testing, asset management, and device disposal. Even the nimblest companies can have trouble predicting the impact that their mobile deployments will have on their organizations. Learn more about the different aspects of deployment so you can stay true to your mobility goals of optimizing employee productivity and maximizing your return on investment.

Get help solving your mobile deployment puzzle today – download the solution brief.

Application ABCs: How to ensure that you’re making smart decisions about mobile apps


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As mobile enterprise apps become more prevalent in the marketplace, companies must face a long list of decisions before they can offer their employees this welcome efficiency boost. Part two in our series walks you through some of these considerations, including:

  • App strategies that won’t break the bank.

    Can you find off-the-shelf apps that will work for you, or do you have to build your own? You’ll only know after you figure out your mobile app needs in several key areas. If you buy apps, make sure you’ve vetted them to avoid overloading your help desk and emptying your piggy bank on the wrong tools. Learn how to develop a comprehensive app strategy that will set you on the right path and keep you from the dreaded trial-and-error approach.

  • Effective mobile app development.

    It may be possible to customize off-the-shelf apps to arrive at affordable tools that will suit your business. Or perhaps your existing desktop apps can easily be extended into your mobile environment. If not, you’ll need to enter the world of mobile app development. Learn how to weigh the pros and cons of native, web, and hybrid apps, based on factors like the nature of your mobile environment and your dev team’s areas of expertise. You’ll also need to determine which platforms to work on.

  • App delivery and ongoing management.

    You have apps in hand… now what? Read about how to distribute and manage those apps, possibly with the help of a mobile application management (MAM) solution that includes an enterprise app store. Learn how you can use MAM software to help set up and secure your apps, enable “dual-persona” environments, and set policies regarding corporate data. By getting app management right the first time, you’ll inspire user confidence and achieve the productivity gains that mobility can bring to strategic companies.

Interested in reading more? Find our solution brief on mobile enterprise apps here.




All about Mobility: How your company can create a long-term mobile strategy


A revolution is taking place, and it’s happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.

So how do you tap into this potential? Mobile phones and tablets aren’t going anywhere anytime soon, and a successful mobile strategy will have to think long-term in order to benefit your business.

To help guide you, we’re launching a series of solution briefs covering everything from mobility planning to device deployment. We’ll be posting them on the blog frequently, so we recommend you check back regularly. Our first solution brief on enterprise mobility planning offers tips on:

How to get your strategy off the ground

Like any good plan, developing a strategy always comes first. Planning for your mobile enterprise today and tomorrow will help save you money and prevent duplication of efforts. It’ll also protect your corporate data and enable your employees to do more.

Thinking beyond the device

Blackberries used to rule the enterprise, and your mobility strategy simply involved securing the end device. Today, this is no longer the case, and now you have to take devices, apps, data, storage, content and telecom expenses into consideration.

Aligning your business goals

Take heed: don’t invest in mobility for the sake of mobility. This is the easiest way to ensure no return on your investment. Your mobility strategy must align with your business goals and not just your goals for this year, but your long-term business goals too.

Our solution brief on enterprise mobility training is available for download here.