Mobility Intelligence, Monitoring and Analytics: Smarten Up Your Mobility Investment

 Modern business workplace                     

You’ve dedicated a substantial amount of your budget to your mobile infrastructure, but how do you know if that investment is working its hardest for you? Collecting the right data and conducting proper analysis will help you determine whether you’re spending in the areas that make the most sense for your business. The final solution brief in our series takes a closer look at business intelligence (BI) as it relates to your mobile environment, including:

  • Make the case for BI. With the plethora of personal devices, apps, and content floating around the mobile environment, it can be tough to tell just what you’re paying for, supporting, and allowing to access corporate data. Examine your mobile strategy to see if it dovetails with your ongoing monitoring and analysis. Identify the key indicators that will tell you if your mobile infrastructure is delivering top value.
  • Know your goals. Most organizations are concerned about optimizing their mobile spend, but you may have additional reasons to monitor your mobile environment. Learn how regular monitoring can enhance your security practices to protect your devices, apps, and data. Determine whether your bring-your-own-device (BYOD) program is a success, and discover how to tweak policies and practices based on real-world information. Consider how your organization’s growth or contraction impacts your mobility budget.
  • Find the right stuff. Certain areas of your business are easier than others when it comes to data collection. Mobility help desks, for example, keep records of every trouble ticket in the course of doing business. Collecting data in other areas, though, may be more elusive. Find out what to look for in telecom expense management (TEM) so you’re getting the best deal. Learn more about evaluating apps and their usage to make sure your investments are reasonable and wise. And, finally, find out when and why you may want to turn to the experts for comprehensive analysis.

Read more—find our mobility intelligence, monitoring, and analytics solution brief here.


The Year in Enterprise Mobility: A Review of 2013

mobile-app-development2

We strive to keep you informed of the challenges, benefits, and ever-changing trends in the rapidly evolving world of enterprise mobility. Let’s take a moment to recap of some of the most important and exciting trends that we noted in 2013.

Enterprise Mobility Is Still a High Priority

The biggest trend we saw in 2013 was that enterprise mobility continued to be a high priority for business. In a 2013 survey of 200 IT executives, 82 percent identified enterprise mobility as very important. On the other hand, only 8 percent of survey respondents have a well-defined mobility strategy. Obstacles include cost, lack of in-house expertise, and especially security (less than 50 percent of respondents have a mobile security solution). The survey suggests that many IT executives recognize the need for outside help, and half of the respondents say that they are considering mobility-as-a-service solutions.

It’s clear that businesses and industry leaders want to take enterprise mobility to the next level, and they understand that in a world of proliferating mobility devices, apps, and support options, planning and strategy matter. We saw more evidence of this approach in some of the milestones that we crossed at Enterprise Mobile in 2013. We now manage more than 500,000 mobile devices across more than 70 countries, and we were recognized in Gartner’s very first Magic Quadrant for Managed Mobility Services for offering comprehensive services across a broad range of software and devices.

 The Mobile Landscape Is Changing

It may be cliché to say “the only constant is change,” but when it comes to the mobile landscape, it’s true. 2013 was no exception, and many businesses scrambled to take the guesswork out of choosing among the latest devices and platforms reaching the market. The next wave of mobile devices is arriving and enterprise mobility is rapidly moving beyond tablets and smartphones.

Wearable technology isn’t science fiction anymore. Most of us have heard about Google Glass, but that’s just the tip of the iceberg. The UK research company Visiongain found that wearable technology generated US$4.6 billion of business in 2013, and it predicts “explosive growth” in the sector over the next five years. All this rapid innovation might make it daunting to find and choose the best devices for your business, but with the right support and guidance, it’s an exciting challenge.

 BYOD Remains Relevant

Bring-your-own-device (BYOD) programs remained a big force in enterprise mobility in 2013. Allowing employees to use their own devices for work can be a double-edged sword, but as companies develop coherent BYOD policies, they are avoiding potential chaos and opening the door to increased productivity and greater employee satisfaction. As businesses determined the real costs of BYOD—such as management, support, security, stipend practices, and legal considerations—they have started to gather requirements, set goals, define budgets, and optimize their BYOD strategies and execution.

 Mobile Security Is a Top Concern

BYOD or not, dozens of devices, or just a few, security is always a top concern in enterprise mobility. Securing any network is hard, and savvy IT executives know that safeguarding disparate devices, connections, and applications takes a well-planned mobile security strategy.

In 2013, we saw organizations develop policies that address a range of issues, such as regulation compliance, information privacy, device and application inventory, and data storage. Organizations that manage mobile security in-house often find it limiting—not to mention a time-sink for the IT staff. Others find that a trusted service provider can help them meet current threats, stay on top of industry trends, and optimize their mobile environment. By combining mobile device management, mobile application management, and mobile content management software, businesses can build an effective overall mobile management and security infrastructure that gives employees the agility they need without putting devices, apps, or data at risk. The upshot is that effective organizations use rigorous security planning to determine their mobile security path.

 Get Ready for More

2013 is almost over, but it’s not too late to get in on the hottest enterprise mobility trends of 2014. Check out our 2014 Enterprise Mobility Predictions, and learn what you can expect in the new year.

Image source: Forbes


Direct Source Expands Mobile Offering For Retail Customers

  • Comments Off

Mobile Workforce Support: TLC for Devices and Employees

eBook Chapter 6 Mobile Workforce Support

Problems happen—it’s a fact of life in any IT setting. And you can expect even more issues when employees travel far and wide with their mobile devices, rather than working safely at a desktop machine. By making sure that your support setup is top notch, you’ll keep devices humming and employees happy.

Part six in our mobility solution brief series focuses on why mobile workforce support is critical to the success of your mobility initiative and how to:

  • Face the mobile support reality. Dealing with the care and feeding of mobile devices isn’t really comparable to supporting other areas of your IT infrastructure. After all, mobility is a completely different animal. Delve into the unique challenges of mobility support—heterogeneous devices (some of which may be employee-owned), uncontrollable environmental impacts, and more. Consider some of the disconnects in how most help desks approach mobility and handle this growing area of support.
  • Find your support mojo. As you determine how to accommodate daily issues with mobile devices, make sure that you’ve considered the big picture, too. Think about how bring-your-own-device (and bring-your-own-app) programs affect support, and examine self-service opportunities that can help keep employees up and running without overtaxing your help-desk staff. 
  • Remove the element of surprise. Responsiveness is the primary concern when it comes to helping employees address technical difficulties. To maintain an acceptable level of response, you need to anticipate the demand for support. Review the most common problem areas for smartphones, tablets, and ruggedized devices. Determine what other pieces of the mobile workforce support puzzle—depot services, outsourced help desk, locator tools—need to be in place for a comprehensive solution.

Find out more—read our mobile workforce support solution brief here.


Intuitive Technology Group Partners with Enterprise Mobile to Offer Complete Mobility Managed Services Portfolio to Customers

  • Comments Off