Why the Gartner Magic Quadrant Matters

 

Here at Enterprise Mobile, we believe that we provide top-of-the-line services in the mobility space. Well, it turns out that we’re not the only ones who feel this way. I’m happy to report that Enterprise Mobile has been recognized by Gartner in its 2013 Magic Quadrant for Managed Mobility Services (MMS) for our ability to execute and our completeness of vision.

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Magic Quadrant Methodology

This is the first year that Gartner has applied its Magic Quadrant methodology to managed services for enterprise mobile devices. Gartner focused its research on vendors that manage pools of globally distributed, corporate-liable devices and bring-your-own-device (BYOD) users. The company divided MMS into six categories, all of which Enterprise Mobile provides as part of our composite services:

  • Sourcing and logistics
  • Mobile service management
  • Device and system management
  • Application and messaging management
  • Security and content management
  • Program and financial management

 

Our Differentiators

We like to think that Gartner differentiated us from other providers because of our Enterprise Mobility Planning, Mobile Workforce Support, Mobility Monitoring Intelligence and Analytics services across a broad range of devices. Gartner also called out a number of our strengths:

  • We rated well for help desk, device sourcing, hardware support, and software support.
  • We are considered a strong provider of device provisioning.
  • We were praised by customers for our expense and asset management services.
  • We rated well for program management.
  • We were regarded for our expertise specific to mobile device technology.

So why is being part of the Magic Quadrant such an honor? Because the Magic Quadrant is a trusted, impartial research tool that provides a critical first step for those evaluating emerging technologies. This recognition is evidence of our true mobility focus.

2013 Milestones

In addition to our rating as a top company in this space, we have achieved numerous other milestones in 2013, many of which have positively affected our service commitments. A few of these achievements include:

  • Exceeded 500,000 mobile devices under management for managed services
  • Introduced global capabilities—we now provide in-region deployment and depot services across 70+ countries
  • Introduced a global telecom expense management (TEM) service that allows customers to leverage Enterprise Mobile for e-Procurement and ongoing optimization of wireless carrier spend (with an average savings of US$10 to $15 per device per month!)
  • Partnered with Box to provide cloud-based content management and collaboration
  • Introduced managed services for Mac OS
  • Enhanced our position and services for a variety of mobile device management solutions, including MobileIron, AirWatch, Citrix XenMobile, SAP, Symantec, SOTI, and others

The mobility market is changing at a whirlwind rate, and we’re proud that Enterprise Mobile has the depth of experience and service excellence to be identified as part of an elite group of providers that can keep pace. And we truly believe that we help set that pace, which means our customers lead the pack when it comes to forward-thinking mobility strategy and execution.

 image via: Gartner


Enterprise Mobile Recognized in the Gartner 2013 Magic Quadrant for Managed Mobility Services

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In Case You Missed Them . . . A Quick Recap of July’s Webinars

Summer is typically a busy time, so you may have missed one or more of the outstanding webinars that we hosted this past July. The great thing about a webinar, of course, is that the content is still available, so it’s not too late to take advantage of the following:

The Irresistible Force of BYOD—How to Get it Running Securely

In this webinar, my colleague Marco Nielsen, VP of Services and Chief Mobility Architect at Enterprise Mobile, shares tips for selecting the right mobility solutions for successful BYOD (bring-your-own-device) programs, from strategy through execution and support. Marco talks about the importance of understanding your specific user segments and requirements. Once you’ve reached this understanding, you can develop the correct usage policies and support models to minimize frustration and control IT budget.

Of course, creating those policies can be tricky business. Organizations need to enforce required policies on corporate information while working around the personal information that’s usually installed on users’ devices. Marco details seven key areas for policy creation, ranging from policies around device and data plans to policies about apps and privacy.

For many organizations, implementing BYOD programs can feel like a series of unknowns, but Marco walks through some of the process-related questions that smart organizations ask and answer at the outset. He also stresses the importance of security and proper execution through management solutions. Watch the webinar to find out some useful mobile application management and security best practices, plus how to avoid the “gotchas” related to support. After viewing the webinar, you’ll be able to confidently move forward with your own BYOD programs, staying at the forefront of mobility trends and fostering improved productivity and user satisfaction. If you need help getting started on your BYOD policy, check out the BYOD Policy Template.

How to Simplify Your Mobile Application Development Process

Today’s users expect a lot more from mobile devices than the ability to access email on the go. CRM  (customer reference management), invoicing, sales—the list goes on when it comes to apps that users want on their mobile devices.

As they deepen their commitment to mobility, many more organizations are building new, custom apps to address their evolving business needs. The mobile app development process isn’t easy, so this webinar shares ways to simplify that process. The webinar’s panel discussion features experts such as Neil McHugh, Director of Global Software at Intermec Technologies; Garrick Fiala, Software Engineering Manager at Intermec Technologies; and Marco Nielsen, VP of Services and Chief Mobility Architect at Enterprise Mobile.

Our panelists identify some of the processes that are most worth mobilizing, from field sales to business reporting, and they also suggest the best ways to get started. One of their primary areas of focus is secure mobility—the panel takes a look at safeguarding apps through a multilayered security program.

Custom development of mobile apps isn’t for everybody, so the panel examines cases in which it’s more practical to port legacy apps to new platforms, in addition to situations where from-scratch development makes more sense. The group explores off-the-shelf versus in-house development and notes that if you’re considering developing a mobile app, you need to think about which version of HTML to use based on the speed of your development plans. It’s also important to determine whether to run the mobile app in the cloud or on-premises.

Regardless of where your organization currently stands on the mobile app spectrum, knowing your options and all the pros and cons of custom mobile app development will help you make the right decisions as you continue to invest in mobility. Watch the webinar to learn more.